Pages: 144,
Specialty: Management,
Publisher: Wiley,
Publication Year: 2003,
Cover: CD-ROM,
Dimensions: 213.36x271.78x12.7mm
From taking reservations and registering guests to providing excellent customer service, smooth front office operations are vital to the success of hotels, motels, and other lodging facilities. This complete book/CD--ROM package offers a practical, hands--on approach to the essential concepts and skills needed to navigate the front office with confidence.show more
